What are key components and functionality of an AI voice agent?
An AI voice agent uses real-time speech-to-text to understand callers, a large language model to decide how to respond, and natural text-to-speech to speak clearly. It follows business rules, connects to phone systems, and can hand off to a human when needed.
How is MaiCall different from a traditional IVR or chatbot?
Unlike IVRs or chatbots that follow rigid scripts, MaiCall AI voice agents engage in dynamic, natural conversations. They understand intent, respond contextually, and adapt to the flow of a conversation—just like a human rep.
What if an AI voice agent gets stuck?
If the AI doesn’t understand something, it knows what to do. It can ask for clarification, offer alternate responses, or escalate the call to a human agent. You can also set rules like “transfer after two failed attempts” or “escalate based on customer sentiment.” This makes sure your customer interactions stay smooth, even when things go off-script.
How does AI improve recovery rates in debt collection?
AI-powered debt collection software analyzes debtor behavior, automates outreach, and personalizes communication, leading to faster and more successful collections. MaiCall’s AI collections system ensures compliance while optimizing recovery strategies.
How secure is MaiCall’s AI Voice software?
Security is a top priority. MaiCall uses end-to-end encryption and compliance monitoring to protect sensitive debtor information while ensuring secure collections.